Contacting SilzerLaw

E-mail is the most efficient means of communication with our office. Because e-mail eliminates the need for personal availability at the time of contact, it avoids telephone tag and allows message relays at all times of the day.

If at all possible, please use e-mail as your primary communication with our office.

To contact us by email, please complete the form located below. Feel free to email in English, French, Spanish, Portuguese, Russian, Bulgarian or Georgian.

Email Contact Form

Contacting us by Telephone

Although our office receives a large volume of calls every day, it is important to us that your needs are always addressed in a timely manner. We have a trained staff to assist you when you call and answer general questions. We want to make sure you completely understand and can communicate your concerns. We have native speakers of Spanish, French, Portuguese, Russian, Bulgarian or Russian available to take your call.

You can always schedule a telephone appointment to speak with our attorneys.
We can also provide video consultation using Skype by request. Please let us know if you will need this feature.

To help us give you the best service possible

• Give your full name, first and last. Many clients have the same or very similar names. Please spell out your last name to make sure there is no mistake.
   
• Please let us know the reason for your call. This will help to direct your call to the appropriate person and also help us to have all the information you need available for a quick response.
  
  
• Let us know if you prefer to speak to someone in Spanish, French, Portuguese, Russian or Bulgarian.
  
  
• If you have questions regarding your pending application, ask to speak to your Case Manager. She will have up-to-date information about the status of your application and can often answer most questions relating to the processing of your case.
   
• Indicate if you have an emergency situation. Emergencies might include: immediate travel, an impending deadline, arrest by Immigration, or an upcoming Immigration hearing or interview which requires urgent attention.
   
• Leave all possible telephone numbers where you can be reached and indicate the best time to reach you at specific numbers. Even if you have called before, leaving your number will expedite a return call as we will not need to look up your number.
   
• If calling after hours, always clearly state (and spell) your full name, telephone number and message on the voice mail. If the message is not clear, we may not be able to understand and return your call. If you call during office hours, you will only hear the voice mail if all six incoming lines are busy. Please either leave a message or call back in a few minutes.